Here you can find information about our policies: confidentiality, complaints, accessing medical records, our patient charter, disability & discrimination and GP pay.
The Practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality.
We will ask you for personal information to ensure that you receive appropriate care and treatment.
For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team.
It will only be shared with others to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services.
The Practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act.
Requests for copies of medical records should be submitted by completing a Subject Access Request form (SAR). Please be aware that we have 28 days to complete such requests. You can obtain a Subject Access Request form by emailing admin.cheylesmoresurgery@nhs.net
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or extra needs.
We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
It is the aim of the practice to offer a friendly and efficient service with high standards of healthcare meeting the specific needs of our practice population.
Safeguards the principles and values of the NHS. The Constitution also sets out clear expectations about the behaviours of both staff and patients. It is intended to empower the public, patients and staff by setting out legal rights and pledges in place simply and clearly. By knowing and exercising their rights, the public, patients and staff can help the NHS improve the care it provides
NHS England provides a patient support service called ‘Patient Advice and Liaison Service’ (PALS)
PALS will provide ‘on the spot’ advice, support and information. It is confidential for patients, their carers, families and friends
Contact Details:
POhWER offers advice and advocacy to patients who wish to raise concerns about the care and treatment they have received from the NHS. Offering support, guidance on their options, ensuring their views are heard and their complaints receive due consideration.
Contact Details:
Each week we will review those patients’ records who have failed to attend a booked appointment. In the first instance we will send a letter emphasising the importance of attending appointments booked with our doctors and nurses.
If the patient then fails to attend a second appointment within 6 months they will receive a second warning letter, detailing the appointments they have failed to attend and should there be a further failure to attend in the next six months, the patient may be removed from the practice list on the basis that “There has been an irrevocable breakdown in the relationship between the practice and the patient”.
Each year the partnership will undertake a review of those patients removed from the practice list and evaluate any common reasons, such as appointment types, access at times of the week etc. This may help us to influence DNA occurrences so improving our service to all our patients.
This practice keeps medical records confidential and complies with the General Data Protection Regulation.
We hold your medical record so that we can provide you with safe care and treatment.
We ask for appropriate information about you so that we may offer to you the best possible care and advice. We keep this information, with details of your care, because we may require it again at a future consultation.
The NHS Central Register for England and Wales contains basic personal details of all patients registered with a General Practitioner. You have the right of access to your health records.
Everyone working for the NHS has a legal obligation to ensure all information about you is kept in a secure, confidential manner.
There may be other people outside of the practice who are involved in your care. The practice may need to share certain information about you in the interest of this care. Only appropriate, relevant information will be shared.
Whenever possible, we will remove all identifiable information about you. The law strictly controls the sharing of certain types of very sensitive information.
Any one who receives any information from us about you is under legal obligation to ensure its confidentiality.
Only if you explicitly agree your relatives, friends or carers have information about you shared with them.
Data Protection Policy GDPR Notice GDPR Leaflet
The Data Protection Privacy Notice lets you know what happens to any personal data that you give to us, or any that we may collect from or about you.
This privacy notice applies to personal information processed by or on behalf of the practice.
This Notice explains
From 1st September 2021, NHS Digital are introducing a new data collection system. This system is called ‘General Practice Data for Planning and Research’ (GPDPR) and will extract data from GP clinical systems. According to the NHS Digital website, any data collected will not be personal identifiable information, and will only be used for health and care purposes. It is never shared with marketing or insurance companies. More information including how to opt-out, can be found here.
We contribute data from this practice to the GPRD and are proud to do our bit towards this valuable database.
Anonymity of individual patients and clnicians is assured in all cases.
Valuable feedback on the data we submit helps us to improve our record keeping and the care of our patients.
If you would like to opt out of this data collection scheme, please let your doctor know and your records will not be used in the anonymous research data base. This will not affect your care in any way.
The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are managed, the cost and how decisions are made.
The practice is committed to both eliminating discrimination and encouraging diversity amongst our workforce and relation to our patients and service users.
Equal Opportunities Policy
51 Quinton Park, Cheylesmore
Coventry, CV3 5PZ
Admin email (all other requests, feedback etc):
Reception email (for prescription requests/reception queries):
Medical Report requests/referral queries:
Opening Hours
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