Cheylesmore Surgery (Doctors Coventry) Practice Charter
Dear Patient,
GPs and their practice teams provide the vast majority of NHS care outside of hospitals, supporting you and your family throughout your lives. In a perfect world, we want to be able to offer every patient:
The government talks of “bringing back the family doctor” but what politicians promise is often not planned properly or funded fairly to be able to be delivered in reality.
We aim to respond to all appointment and advice requests promptly, prioritising those most in need. Sometimes we may need to offer you an appointment on another day or direct you to another suitable service.
For safety reasons, urgent medical requests cannot be accepted via our online system. For something urgent, pick up the phone or walk into our Reception.
The need to prioritse urgent cases to keep patients safe can result in longer waiting times for routine/non-urgent appointments.
The new requirement to allow patients unlimited online access for non-urgent medical requests, throughout core hours, makes it more likely that we will have to no choice but to create hospital-style waiting lists to meet patient need.
We want to guide you through the NHS, co-ordinate your care, and support you to stay healthy. We want every patient to feel safe and confident in their GP Practice – now and in the future.
GPs are on your side.
The Challenges Your Practice Faces
For safety reasons, urgent medical requests cannot always be accepted via our online system. For sometimes urgent, pick up the telephone or walk in to our surgery.
The need to prioritise urgent cases to keep patients safe can result in longer waiting times for routine/non-urgent appointments.
The new requirement to allow patients unlimited online access for non-urgent requests, throughout core hours, makes it more likely that we will have no choice but to create hospital style waiting lists to meet demand.
- Difficulties with accessing services at the local hospitals and long waiting lists
- Workforce challenges – not enough GPs to look after you
- The need to provide our teams with compulsory NHS training and education
- Unforeseen events
- NHS IT challenges with old and slow equipment
- Lack of investment in practice buildings and development
- Public health emergencies
Our core contract hours are Monday to Friday 8am to 6:30pm
Our consulting times are between these hours.
Please note at certain times, e.g. lunch or the ends of the day, a clinician may not be present in the building (e.g out on home visits).
In any emergency, please dial 999 for an ambulance or attend A&E at University Hospital, Coventry.
We believe patients deserve more
- At present, GPs and their teams are under huge pressure – caring for more people with fewer resources.
- Without proper investment, the safety, stability and continuity of care that patients value are most at risk.
- As your GP Practice, we will always do what we can to deliver the best service possible for you and your family. With the right resources and support, we could expand our services, employ more staff, and deliver the safe, timely, and personalised care you deserve.
- Please remember that our current GP contract funds patient care on average at 31p per day per patient, which is not enough to meet rising demand and to provide the care you and your family deserve.
So please bear with us – and thank you for your support as we try our best for you and your family.
